Shipping policy
1) How long will it take to deliver my order?
- Within India: Shipments may take 7-13 days (or more) depending on location. We will not be held liable for any delays once the order has been packed and fulfilled from our end. However, we will provide continuous support until your order is delivered to you.
- International (Speed Post India): International shipments will take a minimum of 20-30 days. There have been delays in transportation due to multiple government restrictions. We apologize for any inconvenience caused. We will not be held liable for any delays once the order has been packed and fulfilled from our end. However, we will provide continuous support until your order is delivered to you.
* Shipping rates may vary from one purchase order to the next depending on the type of products, the size, quantity, volume, and other specifications. The total charges will be calculated and shown at the time of check out before making your payment.
*For any delivery related queries, please contact us via email (myorders@bonorganics.com).
2) How to track?
- You can track your order by logging into your account. If you have any trouble, please reach out to us via email with your order details. We will be happy to assist you. :)
3) How to claim damaged/missing items?
- Any claims for damaged products, shortages, or other mistakes/mishandles should be reported to myorders@bonorganics.com on the delivered date along with a photograph attached as proof/evidence.
* We are in no way liable or responsible for damages after the time of delivery.
4) Who can receive my shipment in my absence?
- If at the time of delivery the purchaser is not physically present, he/she may appoint his/her family member, friend or anyone to sign and receive the goods.
